The implementation of the online PG module ensures a structured and efficient workflow for grievance redressal while integrating traditional public visits into the digital process. The key steps are as follows:

• Public Visit to Collector’s Office: Citizens who visit the District Collector’s office can directly submit their grievances to the designated grievance cell or an assigned officer.
• Collector’s Review and Assignment:The District Collector reviews the grievance and either assigns it to a specific department or adds a note with instructions for further action. In cases where immediate guidance is required, the Collector provides directions to the grievance cell for registration.
• Grievance Registration by PG Cell:The grievance cell registers the complaint in the online system(https://edistrict.kerala.gov.in/) ensuring it is documented with all necessary details such as applicant information, grievance description, and supporting documents.Once registered, the grievance receives a unique application number for tracking.
• Submission and Forwarding:The registered grievance is submitted to the corresponding department or official responsible for resolution.The system notifies the assigned department, and the status is updated for tracking by the complainant and administration.
• Resolution and Feedback:The concerned department processes the grievance and updates the system with the resolution details.Citizens can track the progress online and provide feedback upon resolution.