The implementation of the online PG module ensures a structured and efficient workflow for grievance redressal while integrating traditional public visits into the digital process. The key steps are as follows:
Public Visit to Collector’s PG Cell: Public visits the Collector’s PG Cell, register on the Collector's PG Module Portal (Snehapoorvam Collector),waits for their turn to meet the Honorable District Collector.
Collector’s Review and Assignment:The District Collector reviews the grievance and either assigns it to a specific department or adds a note with instructions for further action.
In cases where immediate guidance is required, the Collector provides directions to the grievance cell.
Submission and Forwarding:The Grievance Cell ensures the process is completed by documenting all necessary details, including the applicant's information, the Collector's note, the grievance description, and supporting documents. Once the application is forwarded to the corresponding department, the applicant receives a unique application number for tracking.
Resolution and Feedback:The concerned department processes the grievance and updates the system with the resolution details.Citizens can track the progress online and provide feedback upon resolution.