The PG cell registers the complaint in the online system, ensuring it is documented with all necessary details such as applicant information.
Users receive unique application IDs to track their grievances in real-time and get status updates via SMS.
Allows complaints to be forwarded to other departments or districts for resolution, ensuring efficient handling and accountability.
Grievances have predefined resolution timelines, and unresolved complaints are escalated to higher authorities for further action.
The system generates reports and insights on common grievances, helping the administration identify recurring issues and improve governance.
Alappuzha District Collector’s Online Public Grievance Redressal System (Snehapoorvam Collector) inaugurated by Hon’ble Revenue Minister.